Steps you can take to protect yourself

These simple steps can help prevent loss of money or personal information to scams.

• Do not use the phone number or contact details listed on the letter – if you want to follow up to check if the letter is real by contacting the person or organisation directly. Always use contact details you’ve found yourself such as in the phone book or by looking up the organisation's website.
• Speak to someone you trust like a friend or family member before acting.
• Do not pay money in order to receive a ‘prize’.

These simple steps can help prevent loss of money or personal information to scams.

• If someone knocks on your door and you don’t know who they are, you don’t have to open your door.
• Ask to see identification of anyone claiming to be a charity worker, government, or law enforcement official. Call the organisation on a number you found yourself to check their credentials if unsure.
• Never give upfront payment to a door-to-door salesperson, especially if they ask for cash only.
• Check a charity is registered on the Australian Charities and Not-for-Profits Commission (ACNC) website.
• If an offer appears too good to be true it probably is. Research any investment opportunity fully before investing money. Visit MoneySmart for advice.
• At any time, say no and ask the person to leave if you’re unsure or feel uncomfortable.